Shipping & Delivery Policy
At Acmeshine Pharma – Innovation and Care in Animal Health, we aim to deliver our products quickly, safely, and reliably to customers across India and international markets. This Shipping & Delivery Policy explains how we handle order processing, shipping, and delivery timelines.
Order Processing
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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For bulk/wholesale and export orders, processing time may vary depending on product availability and order size.
Shipping Methods
We use trusted logistics partners to ensure timely and secure deliveries.
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Domestic Orders (India): Shipped via reliable courier services or transport agencies.
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International Orders: Handled through reputed freight/cargo companies with all necessary export documentation.
Shipping Timelines
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Domestic Delivery (India): 3–7 business days (depending on location).
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Bulk/Wholesale Orders: 5–10 business days.
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International Orders: 10–20 business days, depending on customs clearance and destination country.
⚠️ Please note: Delivery timelines are estimated and may be affected by factors beyond our control, such as courier delays, customs checks, strikes, or natural events.
Shipping Charges
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Shipping charges are calculated based on weight, volume, and delivery location.
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Exact shipping costs will be displayed at checkout before order confirmation.
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For bulk and export orders, shipping costs will be shared separately at the time of quotation.
Order Tracking
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Once your order is shipped, you will receive a tracking number via email or SMS.
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You can use this tracking number to monitor the delivery status.
Risk of Loss or Damage
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All products are carefully packed before dispatch.
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Risk of loss or damage transfers to the customer once the order is handed over to the courier/freight provider.
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In case of damaged or missing items, please report within 48 hours of delivery with supporting images.
Delays and Unforeseen Events
While we make every effort to deliver on time, delays may occur due to:
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Courier or transport service issues.
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Customs clearance (for exports).
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Unforeseen events such as weather conditions, strikes, or natural disasters.
We will keep you informed in case of any significant delays.
Contact Us
For shipping or delivery-related queries, please contact:
Acmeshine Pharma – Innovation and Care in Animal Health
📍 2752G, Prakash Vihar Colony, Behind ITI, Palwal, Palwal Rural, Haryana – 121102
📞 +91 8930311532
📧 dutt.som21@gmail.com